Frequently asked questions
Step-by-step guides are in the Help center.
Do my customers need an account or an app?
No. They book with their name and email, and get a private link to manage the booking. Everything works in the phone’s web browser.
Can two customers book the same time?
No. Availability is checked on the server and the database rejects overlapping bookings for the same person, even if two people submit at the same moment.
How are timezones handled?
You set your business timezone. Customers see times in their own timezone, labelled with the zone. Times are stored in UTC, and daylight-saving changes are covered by automated tests.
Can customers cancel or reschedule?
Yes, using the link in their confirmation, until the cutoff you set (for example 24 hours before). After that they need to contact you.
Do you send SMS reminders?
Not yet. Email confirmations and reminders (at a time you choose, from 1 hour to 2 days before) are included. SMS is on the roadmap.
Can I take deposits?
Not yet. Deposits are planned once we’ve confirmed which payment providers work in our pilot businesses’ countries.
Is it free?
Yes, during the private beta. Planned prices are on the pricing page, and we’ll give at least 30 days’ notice before billing starts.
Is SchedNext suitable for healthcare?
Not at the moment. We haven’t completed the compliance work that health data requires, so please don’t use SchedNext for clinical appointments.
Can I export or delete customer data?
Yes. Owners can export a customer’s data as JSON or delete it on request.