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Booking, changing or cancelling an appointment

Help for customers booking with a business that uses SchedNext.

You don't need an account or an app.

Booking

Open the business's booking link, choose a service, a person (or Anyone available), a date and a time. Times are shown in your timezone — check the Times in setting if you're travelling. We hold your chosen time for 10 minutes while you enter your name and email. You'll get a confirmation email straight away and a reminder 24 hours before.

Changing or cancelling

Use Manage booking in your confirmation or reminder email. You can reschedule or cancel until the business's cut-off (for example 24 hours before). After that, the page shows how to contact the business directly.

Lost the email? Go to Find my booking, enter the email you booked with, and we'll send you a link (it works for 30 minutes).

Is my data safe?

Your details are shared only with the business you booked with, so they can run your appointment. See our privacy policy.

A day is full?

Tap Join the waitlist under the times. If a time opens up that day, you'll get one email — book quickly, as a few people may be told at once.

Last updated 2026-10-28

Still stuck? Contact us — during the beta you’ll hear back from the people building SchedNext.