Booking rules and cancellation policy

Go to Settings → Booking rules. Change what you need and choose Save changes.

• Minimum notice — how soon a new booking can start. With 2 hours, someone booking at 10:00 sees times from 12:00.
• Book up to (days ahead) — how far into the future your calendar is open.
• Online cancellation closes — after this point (for example 24 hours before), customers can't cancel from their link and are asked to contact you.
• Online rescheduling closes — the same for moving a booking.

You and your team can always cancel or move appointments from the dashboard, whatever the rules.

When customers can't change a booking themselves

Their booking page shows your phone and email so they can reach you — add them under Settings → General. If you leave them empty, the page only says to contact you.

How we stop double bookings

When a customer picks a time, we hold it for them for 10 minutes while they enter their details. Before saving any booking we check your hours, buffers and existing appointments again, and the database itself refuses two bookings for the same person at the same time — even if two customers click at the same moment.